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COUNTER ATTENDANTS, CAFETERIA, FOOD CONCESSION, AND COFFEE SHOP: NEW YORK
Occupation Description
Serve food to diners at counter or from a steam table. Include counter attendants who also wait tables with "Waiters and Waitresses".
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State and National Wages
| Location |
Pay
Period |
2008 |
| 10% |
25% |
Median |
75% |
90% |
| United States |
Hourly |
$6.97 |
$7.57 |
$8.42 |
$9.64 |
$11.73 |
| Yearly |
$14,500 |
$15,700 |
$17,500 |
$20,100 |
$24,400 |
| New York |
Hourly |
$7.46 |
$7.65 |
$8.32 |
$9.73 |
$11.86 |
| Yearly |
$15,500 |
$15,900 |
$17,300 |
$20,200 |
$24,700 |
- High is the wage at which 90% of workers earn less and 10% earn more.
- Middle is the wage at which 50% of workers earn less and 50% earn more.
- Low is the wage at which 10% of workers earn less and 90% earn more.
- High is the wage at which 90% of workers earn less and 10% earn more.
- Middle is the wage at which 50% of workers earn less and 50% earn more.
- Low is the wage at which 10% of workers earn less and 90% earn more.
Occupation Wages FAQs
Median Wage by Occupation Across States
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National Data Source: Bureau of Labor Statistics, Occupational Employment Statistics Survey
State Data Source: New York Wage Information
State and National Trends
| United States |
Employment |
Percent
Change |
Job Openings 1 |
| 2008 |
2018 |
Counter attendants, cafeteria, food concession, and coffee shop |
525,400 |
574,400 |
+9%
|
43,490
| New York |
Employment |
Percent
Change |
Job Openings 1 |
| 2006 |
2016 |
| Counter attendants, cafeteria, food concession, and coffee shop |
37,370 |
40,240 |
+8%
|
2,880
|
1Job Openings refers to the average annual job openings due to growth and net replacement.
Note: The data for the State Employment Trends and the National Employment Trends are not directly comparable. The projections period for state data is 2006-2016, while the projections period for national data is 2008-2018.
Occupation Trends FAQs
Employment Trends by Occupation Across States
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Employment Trends by Industry and Occupation
National Data Source: Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections
State Data Source: New York State Department of Labor
Knowledge, Skills, and Abilities
Counter Attendants, Cafeteria, Food Concession, and Coffee Shop are grouped into the following occupations for which the most important knowledge, skills, and abilities (KSAs) are listed.
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Baristas
There is no information about knowledge, skills and abilities. This may occur because data has not been collected or because this is a composite occupation (e.g., "All Other").
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Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
Knowledge:
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills:
- Speaking - Talking to others to convey information effectively.
- Instructing - Teaching others how to do something.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Abilities:
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Recognition - The ability to identify and understand the speech of another person.
- Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity - The ability to speak clearly so others can understand you.
- Trunk Strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
Tasks and Activities
Counter Attendants, Cafeteria, Food Concession, and Coffee Shop are grouped into the following occupations for which occupation specific tasks, the most important generalized work activities, and detailed work activities are listed.
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Baristas
Occupation Specific Tasks:
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Clean or sanitize work areas, utensils or equipment.
- Clean service or seating areas.
- Create signs to advertise store products or events.
- Demonstrate the use of retail equipment, such as espresso machines.
- Describe menu items to customers or suggest products that might appeal to them.
- Order, receive, or stock supplies or retail products.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees and teas.
- Prepare or serve menu items, such as sandwiches and salads.
- Provide customers with product details, such as coffee blend and preparation descriptions.
- Receive and process customer payments.
- Serve prepared foods, such as muffins, biscotti and bagels.
- Set up or restock product displays.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Stock customer service stations with paper products or beverage preparation items.
- Take customer orders and convey them to other employees for preparation.
- Take out garbage.
- Weigh, grind, or pack coffee beans for customers.
- Wrap, label, or date food items for sale.
Generalized Work Activities: No information about "Generalized Work Activities" for this occupation is available.
Detailed Work Activities: No information about "Detailed Work Activities" for this occupation is available.
Source: Occupational Information Network: Baristas.
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Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
Occupation Specific Tasks:
- Add relishes and garnishes to food orders, according to instructions.
- Arrange reservations for patrons of dining establishments.
- Balance receipts and payments in cash registers.
- Brew coffee and tea, and fill containers with requested beverages.
- Carve meat.
- Deliver orders to kitchens, and pick up and serve food when it is ready.
- Order items needed to replenish supplies.
- Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
- Prepare food such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Replenish foods at serving stations.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
- Set up dining areas for meals and clear them following meals.
- Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Generalized Work Activities:
- Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Identifying Objects, Actions, and Events - Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Handling and Moving Objects - Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Detailed Work Activities:
- balance cash register
- calculate monetary exchange
- carve meat or bone fish or fowl
- clean rooms or work areas
- collect payment
- mix drinks or flavors for mixed drinks
- notify kitchen personnel of food orders, shortages, or special orders
- obtain information from individuals
- order or purchase supplies, materials, or equipment
- prepare appetizers, salads, or cold dishes
- prepare beverages
- prepare bill or check in restaurant or related food establishment
- provide customer service
- replenish supplies of food, tableware or linen
- schedule restaurant reservations
- serve food or beverages
- set or clear tables in dining areas
- understand government health, hotel or food service regulations
- use cash registers
- use knowledge of food handling rules
- use oral or written communication techniques
- wash dishes, glassware, or related utensils
Source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
Tools and Technology
Counter Attendants, Cafeteria, Food Concession, and Coffee Shop View Detailed Report
Tools:
- Calculators or accessories - Calculators
- Cappuccino or espresso machines - Cappuccino makers, Espresso machines
- Commercial use blenders - Blenders, Milk frothers
- Commercial use dishwashers - Commercial dishwashers, Commercial glasswashers
- Commercial use ranges - Electric ovens, Electric stoves, Gas ovens, Gas stoves
Technology:
- Data base user interface and query software - Data entry software
- Point of sale POS software - Aldelo Systems Aldelo for Restaurants Pro, Foodman Home-Delivery, Plexis Software Plexis POS, Point of sale POS software, RestaurantPlus PRO
Source: Occupational Information Network: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
Education and Training
Occupation: Counter Attendants, Cafeteria, Food Concession, and Coffee Shop
Most Common Educational/Training Level: Short-term on-the-job training
Related Instructional Programs: Food Service, Waiter/Waitress, and Dining Room Management/Manager
Distribution of Educational Attainment
| Occupation |
Percent of employees aged 25 to 44 in the occupation whose highest level of educational attainment is |
| Less than high school diploma |
High school diploma or equivalent |
Some college, no degree |
Associate's degree |
Bachelor's degree |
Master's degree |
Doctoral or professional degree |
| Counter attendants, cafeteria, food concession, and coffee shop |
25% |
45% |
17.9% |
4% |
6.7% |
1.1% |
0.3% |
| Food and Beverage Serving Workers |
19.3% |
41.6% |
23% |
6% |
8.8% |
1% |
0.3% |
| Food Preparation and Serving Related |
27.3% |
41.4% |
18% |
5.6% |
6.7% |
0.8% |
0.3% |
| Total, All Occupations |
10.7% |
27.6% |
20.6% |
8.9% |
19.4% |
8.3% |
4.5% |
Find colleges, training schools and instructional programs.
Access additional Education Resources in the Career Resource Library.
Use the Financial Aid Advisor to help find funds for financing education.
WIA Eligible Training Provider List: http://www.labor.state.ny.us/ETP/default.asp
Source: Bureau of Labor Statistics, Office of Occupational Statistics and Employment Projections (Education/Training Level, Educational Attainment); National Center for Education Statistics (Typical Instructional Programs)
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Web Resources
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Supervisors, Food Preparation and Serving Workers
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